Find the cause of a problem

Work through a computer problem calmly

Narrow down a fault and choose a safe next step.

Find sensible first checks for a slow computer

Distinguish a busy app, startup load and storage pressure.

Free space without losing important files

Review storage categories before choosing what to remove.

Keep Windows up to date

Check Windows updates and choose a sensible time to restart.

Check sound and camera in a call

Find which part of a call needs attention before changing everything.

Check a screen that is not showing a picture

Separate screen power, input, cable and Windows display mode.

Check a USB device that is not recognised

Compare the device, cable, hub and port without risking files.

Check a printer that is not printing

Follow a document through its destination, queue and printer connection.

Understand drivers and device status

Read Windows hardware status before choosing trusted support.